Imagine running a successful customer service, only to find out someone sued you for false information. Might seem like a ridiculous idea but it has happened to so many companies. Now imagine, you dodged the bullets by just offering them an insight of the same information via recorded phone call that has every shred of … Continued
Technology urges us to catch up with the advancement otherwise we might fail. This is exactly what Yuval Noah Harari said in his famous book Homo Deus. He explained that without keeping up with technology, we might end up with a huge number of useless classes that will only support old rather conventional features of … Continued
What Is VoIP ? Voip is (Voice over Internet Protocol) is a proven technology that lets anyone place phone calls over an internet connection If you are searching for VoIP and it’s working, chances are that you are thinking about switching to VoIP. Traditionally communication was done via copper wires that were connected to the … Continued
Every call center employee has experienced various irritated customers. A call center should ensure a quick and efficient resolution of clients’ concerns to avoid frustrating customers. Such a service is only achievable by training agents with the right skills to address the problems of customers. Here, the skills-based routing is majorly helpful in dealing with … Continued
Back in 2007, these national or 0330 numbers were introduced for business. Since then, these national numbers are becoming increasingly popular. A little expensive at the start, these numbers are becoming common and affordable now which is the reason they are easily accessible for small businesses just like any big tech giant. Before 0330, there … Continued
When was the last time you had a detailed phone call without using the internet for business or personal use? BBC claims that currently, mobile phone calls are taking a nosedive, thanks to VoIP apps and online calling facilities. As a pioneer in the VoIP service, google voice is considered as an introduction to VoIP … Continued
Ever wonder what makes a business successful while others struggle? Well, if we ask the professionals, they will say it all comes down to offering a service that no one else can offer. On the contrary, people who work in human capital will tell you that hiring the right people for the right job makes … Continued
VoIP cost Post pandemic world of business is much different from than pre-pandemic business world. Remote working, lockdown, cost-cutting strategies, home deliveries, easy communication, and struggling businesses are becoming new buzzwords. As the world is busy defining the new normal, some companies are thinking of making remote working permanent for their business. Others are struggling … Continued
Experts have said it. Studies have proved it. Remote Working is the future of every business. According to Upwork’s Future Workforce Report, the number of remote workers within the next five years is projected to double from what it used to be before COVID-19. In the US alone, 36.2 million people will work remotely … Continued
Communication is vital in every workplace, and it is more effective with the latest technology like VoIP. Due to the usage of PBX, organizational communication has become more convenient. Old times are over when a single message was delivered in person. Moreover, PBX eliminated the costly calling bills that would have been accumulated through traditional … Continued
