Our most advanced & feature rich Softphone

Available on all major desktop operating systems

Microsoft Windows

• Windows 10
• Windows 8.1
• Windows 8
• Windows 7 SP1
• Windows Vista SP2

Apple OS X

• OS X 10.10 Yosemite and above.

Ubuntu Linux

• 16.04 64-bit and above

Phone accounts

Communicator enables you to establish multiple user profiles in one software instance. Dial a number and select your profile. Communicator will make a call using the extension associated with that profile.

In text dialing

You do not have to isolate and paste only the phone number from the text. Select any part of the text that contains the phone number and past it into dialer. SoftPhone will isolate a number and offer you a dial option.

Multiple phone lines

You can have multiple phone lines connected to one device. When making a call simply select the desired phone line or leave the default one.

Missed calls in phone display

SoftPhone notifies you about missed calls and voicemails, allowing to make a call back at any time.

On hold button

Place calls on hold with one click. The call panel with caller information remains active during a hold so you know which calls are on hold. That way you may pick up exactly the one you need at the moment.

Voicemail button

Click on a button to access your voicemail inbox. No need to pick up the phone and dial a voicemail extension.

Call parking button

Communicator provides a call parking lot. Just press Parking button and call will be placed on a numerised parking space. Switch device, or go to another office, pick up the call and continue conversation.

DND (Phone and IM)

Set both IM and Phone status to DND with one click. When turned on, the system will automatically redirect calls to your Voicemail. You will receive notifications on missed calls.

Call history

Shows placed, missed and received calls (caller ID and date/time). You may easily track your call data that way.

Click to call

Call any contact from your list of contacts by simply pressing the call button at the bottom of their avatar image.

Simultaneous calls

Place and/or receive multiple calls at the same time over multiple phone lines. Place the current call on hold and answer the next call, merge calls into a conference, etc.

Automatic call popup

A pop-up notification for inbound calls is displayed using system notifications; there is no need to monitor your client for incoming calls. On windows it is an MSN style popup, on Mac OS X growl, on Linux DBus notifications.

Show user’s avatar in phone calls

Each phone call displays user’s avatar (image) if the other party is a local user (extension) and has a set avatar. This helps to visually identify who is calling you more quickly.

Users phone status

Check the status and availability of your co-workers at any time. This information is presented in real time right on the list of contacts. No need to waste your time checking or trying unsuccessfully to reach some extension.

Dial your voicemail box with single click

Leave a voicemail message for another user with a single click. If you need to relay information to a contact that is currently “busy”, just dial his voicemail directly and leave a message. No need to dial extension and interrupt.

Call monitor

You may monitor other system users calls, if you have permission. This enables you to track call times, user availability, and other relevant data.

Call on Available

You wish to call an extension, that is currently busy. Use the “Call on Available” option and Communicator will notify you as soon as the user becomes available and allow you to call with a single click. No need to check the user status and wait for the opportunity to make a call.

Auto provisioning

Use auto provisioning to setup and provide various Communicator configurations. Create custom packages according to your or customers specific needs.
(Reselers feature).

Phone calls

Place, receive and manage your calls using Communicator GUI to improve your efficiency. You don’t need to waist time searching for a number, typing a number into dialer and risk misdialling.

Video calls

Place, receive and manage your video calls using Communicator GUI to improve your efficiency. Talking face to face with your co-workers provides better understanding, a closer connection and the ability to stress the importance of certain issues.

Redial

Press a button to redial the last number you called.

Speed dial

Assign frequently called contacts to a programmable keypad keys. Increase efficiency by eliminating the need to sweep through your contacts every now-and-then.

Call transfer

If you need to transfer the call to any contact just press transfer button and select a contact from the list. There is no need for you to dial an extension or a phone number anymore and risk a missdial during the transfer.

On hold

If you need to check some related info or consult a co-worker, just place the call on hold with a single click. When finished pick up the call and continue the conversation.

Call recording (server side)

Communicator enables you to record a phone call or just a part of it. Press Record button and start recording instantly.

Call on available

Activate this option if you need to call a contact that is currently on the call. No need to monitor when that contact will be available, Communicator will do that for you.

Interactive Voice Responce (IVR)

Use programmable system IVR to setup automated greetings, customer service or personal secretary.

Dundi global network

Enable use of ‘real’ phone numbers.

Noise reduction algorithm

When you are making a call in a noisy environment Communicator will automatically reduce background noises without impacting the quality of your own voice.

Auto answer a call

SoftPhone auto answer feature
(speaker phone paging).

Speaker phone paging display

Display speaker phone paging in UI.

Audio Conferencing

Voice conferencing is an easy way to organise meetings with multiple associates, coordinate activities of several people or even teams within your company.

Dynamic conferencing

Use drag&drop to easily add a third person into your phone call conversation. The added person receives a call and upon answering he will join the conference call. You can add as many other users you want.

3-way SIP conference calls

You may create a SIP 3-way conference calls. In this case, Communicator is mixing audio (not Asterisk). This feature is limited to 3 users in the call.

View system conferences and their status

Communicator provide a list of conference rooms available and display their current status. If a particular conference room is occupied you may select another one and start your conference. You may also see the list of participants and join a conference that is in progress.

View conference participants

You may see the list of participants in a conference, including their info, for local users (name and avatar) and PSTN number for an external caller in the conference.

Invite users (local/PSTN)

Using drag&drop it is very simple to add one or more users and send them into a conference on PBXware.
Each user receives a call, and upon answering they join the conference.

Kick/Mute participants

If user has admin privileges on PBXware for a specific conference, he can kick and mute other participants.

User status

Communicator allows you to see the status of other participants in the conference. Useful when you invite a mobile number (or even a local user), to see if he answered the call, or perhaps even the call failed for some reason. Communicator notifies you about this, and allows you ti re-invite that user (or PSTN number).

Instant Text Messaging

Use instant messaging to stay in touch with your friend and family. Quickly exchange opinions with your co-workers or ask for advice of your superior, all while remaining on call.

Company Private Channels (Micro blogging)

Imagine situation where user wants to send an instant message to “Sales” staff from his company. With a single click user can do this using the “Channels” module in Communicator.

Group chat

Share instant messages with multiple people at once. Just drag&drop contacts into the IM window and start conversation.

Group chat room details

Define group chatroom details, so everyone knows what is the topic of the conversation.

Group chat notifications

Receive notifications about users entering and leaving the chat room at any time.

Instant Chat to Group chat

Just add more users to your current IM session and continue conversation, Communicator will do the rest.

Chat from a Call

When you need to share files, parts of documents, or hyperlinks with a contacts that you are speaking to, use this option. Communicator will create an IM session with all participants of the call, so you do not have to wait until the call ends to share.

Call from a Chat

Opposite of the above feature. Imagine user is chatting with one or more users. He suddenly realizes that a phone/video call would be much more useful in that moment, so with a single click user creates a call or conference call (if in a group chat) and starts talking to other user(s). Same applies for video calls aswel.

File sharing

Exchange files with your contacts directly through the IM client.

Chat history / Full text search

See all your chat conversations, filter them by date and users. Also use full text search of entire chat history.

Contact sharing

Share contacts with other users on the network. Send a vCard with contact details to other user.

Emoticons

Show your feelings using standard IM style emoticons.

Automatic roster management

All you need to do is log in to Communicator once to have full chat functionality with people from your SIP network thanks to the Communicator automatic roster management on the Jabber server (i.e. no need to add contacts by their XMPP contact info as with other clients).

Contact information

Communicator displays standard contact information like name, department, e-mail, phone number and avatar image.

Inactivity status

Communicator will automatically set your status to “Away” if your user account remains inactive (idle) for a specified amount of time.

Privacy management

Place any contact on a block list to prevent him from initiating chat conversations with you in the future.

Kick out action

Kick out (remove) a contact from an IM session. The “kick out” action does not prevent that contact from re-joining your IM session if re-invited.

IM personalisation

Personalise your Communicator IM client appearance. Change fonts and text size, replace color schemes, etc.

SSL encryption

Encrypt your instant messaging sessions using SSL encryption.

Set user alias

You may set custom aliases (nicknames) to your contacts. The change affects only your Communicator instance.

Nudge

Send a nudge (immediate attention signal) to the IM window of the contact with whom you are chatting.

Communicator Phonebook

Communicator has a native phonebook that contains all of the system contacts (from PBX) and imported contacts from other platforms, providing the customisable layout for extended and normal phonebook entires.

MS Outlook contacts

If you manage your contacts using MS Outlook you can import them to Communicator and start calling.

Apple Address Book

If you manage your contacts using the Apple Address Book, just import your contacts straight to Communicator and start calling.

Google contacts

If you keep your contacts online using Google Contacts, just connect your Google account to Communicator and it will load your contacts automatically.

Sorting

Sort your list of contacts based on defined parimeters like: name, status, departments, etc.

Favorites

List frequently called contacts as favourites so you may access them a lot faster.

Contacts search

Speed up contact acquisition by using search functionality. Just start typing a name or extension you wish to find and Communicator will filter the list accordingly.

Drag & Drop actions

A simple and effective way to add a contact from your list into a new or existing call / video call / voice and video conference / group chat. Just drag a contact from your list and drop it into desired window.

Files sharing

Exchange files with your contacts directly through the IM client.

Faxing

Send and receive faxes straight from Communicator using system fax client. You do not need a fax machine in the office anymore. Save paper, ink and time with Communicator faxing solution.

In text dialing

You do not have to isolate and paste only the phone number from the text. Select any part of the text that contains the phone number and past it into dialer. SoftPhone will isolate a number and offer you a dial option.

Speed dial

Assign frequently called contacts to a programmable keypad keys. Increase efficiency by eliminating the need to sweep through your contacts every now-and-then.

Call on available

Activate this option if you need to call a contact that is currently on the call. No need to monitor when that contact will be available, Communicator will do that for you.

Call from browser

Communicator is able to connect with all mayor web browsers like Firefox, Chrome, IE, Safari, etc.
and enable making call straight from the
browser window.

Show always on top

Make your Communicator always visible and appear on top of other applications.

Pop-up notifications

Optionally display a notification when someone joins a conference on the system. Useful in situations when you have agreed to have a conference with person X, you dial the conference but the person X is not there. So instead of waiting for him, you can continue your work and Communicator will notify you when X joins the conference.

Voice/Video codecs

Configure codecs for audio and video calls.

Multilingual support

Multiple language interface.

Call from Outlook

Make a phone call straight from Outlook. Select a contact from Outlook database or use details provided in signature.

Incoming call pop-up

When you receive a call Communicator will locate the corresponding Outlook contact based on the callerID, and show contact details.

Presence in Outlook

Send and receive faxes straight from Communicator using system fax client. You do not need a fax machine in the office anymore. Save paper, ink and time with Communicator faxing solution.

Outlook calendar

If you are planing and scheduling your business activities using Outlook calendar Communicator will follow your plans and set presence status accordingly. If you have a scheduled meeting, lets say from 15:00 until 16:00, Communicator will set your status to busy for that period of time.

Send e-mail from Communicator

Send e-mail to your system contacts straight from the Communicator contacts list. No need to keep your e-mail client open all the time or search for e-mail addresses anymore.

MS Exchange

Connect Communicator to your MS Exchange server.

Generic URL

Custom URL pop-up for incoming calls. Supports display of callerID, state, duration and other macros.

iTunes

On MacOSX when user places/receives a call, iTunes is paused automatically. When call is finished, iTunes continues to play music.

IP camera integration

Display IP camera video stream via Communicator. Operator can easily monitor who is entering and exiting the office building at any time.

Intuitive SoftPhone

Communicator SoftPhone is designed to mimic a standard desk phone layout and functions. All actions are intuitive and simple to perform so you should not encounter any difficulties adopting it right away.

Native IM client

The Communicator native IM client is designed with no complex features and actions. It provides just the right balance of functionality and simplicity. Your daily tasks simply become easier.

One-click functions

Communicator features are based on the one-touch action principle. There is no complex button combinations involved or any kind of procedures whatsoever. Install Communicator, sit behind your desk and start working.

Automated setup

All setup procedures, starting with installation, are automated or semi-automated. Wizards enable easy configuration without room for mistakes.

Online self care

You are provided with simple and efficient OSC platform accessible straight from Communicator interface. Configure your phone platform to suits your needs.

Setup wizards

The setup and configuration of Communicator takes only couple of minutes and requires just a few pieces of information to be entered. The rest of the work is handled by Communicator itself.

Windows MSI instaler

Mass deployment of Communicator, especially on Windows platform, has never been easier. Run setup of all instances simultaneously and voila, you’re done in no time.

Silent install

Instal Communicator on multiple machines simultaneously without disrupting the users. No user activity is required during the instal and configuration procedure. After the instal just input login details and start using Communicator.

Configuration files

You may import configuration perimeters from s file – for example, a list of service providers. Just load the file into Communicator and the rest will be done automatically.

Boosts

Using a series of boost actions will improve your performance and that of Communicator. Set Communicator to automatically start on system startup, remember login details and login automatically.

Network statistics

Monitor your SIP network statistics at any time. Identify if there is some kind of problem with your network and notify network administrator.

Monitor extensions

You can monitor status of extensions registered on your network. This prevents interupting busy users and wasting time trying to reach users that are not in the office at the time.

SIP debugging

You may filter and trace SIP voice call debug messages based on selected filtering criteria, reducing the volume of output data which provides more efficient troubleshooting.

VPN status

Check current status of your VPN at any time and identify is there some kind of a problem occuring.

XMPP debugging

XMPP debug messages based on selected filtering criteria enable our developers more efficient troubleshooting and correcting eventual issues related to Communicator application.

Asterisk debug info

Asterisk/PWProxy debug messages based on selected filtering criteria enable our developers more efficient troubleshooting and correcting eventual issues related to Asterisk platform.