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Optimise Your Contact Center

Enable a Contact Center that delivers on the promise of seamless customer experiences. Increase team efficiency and productivity.

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Optimise Your Customer Engagement

Deliver improved and streamlined customer experiences that can increase the brand loyalty between your customer and your business.

Voice

Clear, crisp and clean call quality allowing through innovative routing.

ACD

Streamline the customer journey through your call centre by ensuring they are connected to the right team.

IVR

Allow the customer to swiftly navigate through your automated menu to help them arrive at the right team in a short space of time.

CTI

Screen POP with 250+ CRM integrations.

Optimise Your Customer Engagement

Deliver improved and streamlined customer experiences that can increase the brand loyalty between your customer and your business.
  • Voice – clear, crisp and clean call quality allowing through innovative routing.
  • ACD – streamline the customer journey through your call centre by ensuring they are connected to the right team.
  • IVR – allow the customer to swiftly navigate through your automated menu to help them arrive at the right team in a short space of time.
Transform your call centre into a place that creates unique and lasting customer experiences and really represents your brand in the right light.
  • Experience industry-leading reliability and sustainability through a cloud-based secure contact centre service.
  • Tailor-made deployment offices designed and bespoke to your individual business needs.
  • Integrate your existing CRM systems to increase and optimise collaboration.
  • Engage your workforce – increase the level of collaboration between agents in your call centre and as a result, see the productivity of your contact centre rise.
  • Complete call recording – draw insights from any call made to your contact centre to monitor customer feedback and identify areas for improvement
Turn data into information and discover insights that can help you make crucial business decisions to improve both the customer journey and experience.
  • Drive positive results from changes driven by insights.
  • Build and tailor your own dashboards to monitor call volumes and KPI’s.
  • Both real-time and proactive monitoring are available.
  • Display alerts in real-time allowing for a proactive rather than reactive approach.

See how it can benefit your business. Get in touch with a member of our team today.

  • Workforce Engagement

    Unlock team potential by tracking & improving agent engagement and productivity to create a better customer and agent experience.

  • Call Recording

    A Complete Picture of Every Customer Interaction - Easily identify areas of improvement while gaining the insights contact centers needs.

  • Employee Performance Management

    Empower managers to deliver personalised training sessions by identifying the skills that agents need, taking employee performance to new heights.

  • Quality Assurance & Monitoring

    Turning every interaction into an opportunity to elevate CX by evaluating agent interactions and providing agents with actionable feedback they need to deliver an exceptional CX.

Reporting, Analytics & Insights​

Harness the leading analytics suite turning every decision into better data-driven business outcomes.

  • Turn Insights Into results
  • Pre-Built & Customer Performance Dashboards
  • Intelligent Insights for Everyone
  • Display What Matters
  • Gain Insights from Every Interaction
  • Dashboards for Real Time Monitoring & Alerts
  • Real time / Historical Reporting
  • Ensure Quality & Performance

250+ Integrations

  • Agile CRM Telephony Integration

Flexible Deployment Models

Whether you decide to run the Xinix Contact Center in your cloud or put the Infrastructure in the hands of our experts, Xinix enables you to keep control of your business model.

Run Xinix Contact Center Solution in your cloud or ours

Contact Center Pricing

The only Contact Center Platform with a Pricing Model based on active sessions not seats.

Are you still paying per seat? Our customers don’t!

Our disruptive pricing model allows you to bypass paying on a per seat basis, simply pay on active sessions.

No Additional Cost for Full Contact Center suite!

Our Universal pricing includes the full Contact Center solution when you purchase the Unified Communications suite.

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Part of a Complete Xinix UC Solution Suite

Full Unified Communications Suite

A secure full stack cloud calling and collaboration experience.

Critical Features from the Ground Up

The only platform with Video Collaboration, Team Chat, Cloud PBX, Contact Center and Analytics all at its core.

Seamless Functionality at the Core

Make sure Your Unified Communications Suite is at the Core, not a loosely integrated 3rd party.

See how it works for your business

A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud VoIP phone system.


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