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our Contact Centre

Enable a Contact Center that delivers on the promise of seamless customer experiences. Increase team efficiency and productivity.

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Optimise Your Customer Engagement

Deliver improved and streamlined customer experiences that can increase the brand loyalty between your customer and your business.


Clear, crisp and clean call quality allowing through innovative routing.


Streamline the customer journey through your call centre by ensuring they are connected to the right team.


Allow the customer to swiftly navigate through your automated menu to help them arrive at the right team in a short space of time.


Screen POP with 250+ CRM integrations.

Enable a Contact Center that delivers on the promise of seamless customer experiences.

Modern & Secure All-in-One Cloud Native Contact Center
Crystal Clear Voice Quality & Industry Leading Reliability
Simplified Communications with a Unified Interface
Flexible Deployment Options
Endless CRM Integrations
No Additional Cost
100% Your Brand

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  • Workforce Engagement

    Unlock team potential by tracking & improving agent engagement and productivity to create a better customer and agent experience.

  • Call Recording

    A Complete Picture of Every Customer Interaction - Easily identify areas of improvement while gaining the insights contact centers needs.

  • Employee Performance Management

    Empower managers to deliver personalised training sessions by identifying the skills that agents need, taking employee performance to new heights.

  • Quality Assurance & Monitoring

    Turning every interaction into an opportunity to elevate CX by evaluating agent interactions and providing agents with actionable feedback they need to deliver an exceptional CX.

Reporting, Analytics & Insights

Harness the leading analytics suite turning every decision into better data-driven business outcomes.

  • Turn Insights Into results
  • Pre-Built & Customer Performance Dashboards
  • Intelligent Insights for Everyone
  • Display What Matters
  • Gain Insights from Every Interaction
  • Dashboards for Real Time Monitoring & Alerts
  • Real time / Historical Reporting
  • Ensure Quality & Performance

250+ Integrations

Flexible Deployment Models

Whether you decide to run the Xinix Contact Center in your cloud or put the Infrastructure in the hands of our experts, Xinix enables you to keep control of your business model.

Run Xinix Contact Center Solution in your cloud or ours

Contact Center Pricing

The only Contact Center Platform with a Pricing Model based on active sessions not seats.

Are you still paying per seat? Our customers don’t!

Our disruptive pricing model allows you to bypass paying on a per seat basis, simply pay on active sessions.

No Additional Cost for Full Contact Center suite!

Our Universal pricing includes the full Contact Center solution when you purchase the Unified Communications suite.

Part of a Complete Xinix UC Solution Suite

Full Unified Communications Suite

A secure full stack cloud calling and collaboration experience.

Critical Features from the Ground Up

The only platform with Video Collaboration, Team Chat, Cloud PBX, Contact Center and Analytics all at its core.

Seamless Functionality at the Core

Make sure Your Unified Communications Suite is at the Core, not a loosely integrated 3rd party.

See how it works for your business

A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud phone system.