Call Center

Interactive voice response (IVR) is an automated telephony technology that streamlines customer calls. This is simply a set of pre-recorded messages to guide customers with common queries such as balance inquiries, bill payment, configuration, and so on. IVR automation utilize...

A recent study showed that listening to customers and their problems leads to greater customer satisfaction. This eventually led to more business. Meanwhile, when designing business strategy, it is valuable to include customer feedback and communication to grow your business w...

The communications industry has evolved greatly. With the advent of the latest call centre software solutions and its ever-advancing features, it is becoming more and more convenient for start-ups or large brands to manage their business communication, both ways, without requi...

Outbound call Strategy are the calls made by the agents of any call centre or business sales representative to an existing or potential client. If the call is made for the sake of selling services to a potential customer, it is then named “cold calls”. Meanwhile, as the name s...

A cloud-based call centre is software that has all the features that you would need to set up your online call Centre system. It is hosted and supported by a third-party vendor. Call centre cloud based software typically has multiple advanced features including IVR, ACD, predi...

In the world of cyborgs where we struggle to find enough time to sit back and relax, mental health time seems like a luxury. Most people among us have never taken time for their care and worst of all, as we keep working, we feel availing all our designated holidays seems like ...

A rising number of businesses are introducing their contact centers instead of outsourcing the business needs to other contact centers. Majorly, it is due to the decreased cost of cloud-based software solutions, auto-dialer solutions, and the respective subscription model. The...