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Aug 3, 2017 1 min read

Importance of a Specialized Dialer System

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3 min read • Aug 3, 2017

Per-Campaign, System-Wide and Inbound DNC Lists in VICIdial

Receiving cold calls from unwanted businesses has so far been one of the biggest issues for the customers. With so many different people reaching out to file complaints, the federal government in 2005 introduced the DNC list. With the help of the DNC list, you can register you...

1 min read • Aug 3, 2017

VICIhost Cell-phone Filtering for TCPA Compliance

In the United States Of America, the Telephone Consumer Protection Act of 1991 (TCPA) specifically averts texts or calls to cell-phones from systems that are capable of ‘auto-dialling’. Hence, ‘Auto-dialling’ has been well-defined as the ability to store the details of a phone...

1 min read • Aug 3, 2017

Available Languages in VICIdial

VICIdial’s agent screen is available in sixteen different languages: English French German Spanish Italian Greek Danish Japanese Traditional Chinese Brazilian Portuguese Portuguese Polish Swedish Dutch Russian Slovak The admin screen of VICIdial is available in 7 languages. En...

1 min read • Aug 3, 2017

Web-Configurable Voicemail Boxes and IVRs in VICIdial

From the Admin site you are allowed to configure multi-level Interactive Voice Responses (IVRs) that have numerous end-points(in hundreds) , with time-dependent features, and you can even log the available client IVRs. We have also assisted customers to integrate with their co...

1 min read • Aug 3, 2017

CRM Integration with VICIhost

VICIhost is able to integrate with a range of other well-known CRM systems, to provide you with an all-in-one that is tied into the back-end of your client management systems. Below are some of the CRM integration systems that we presently integrate with: LessAnnoyingCRM Zende...

1 min read • Aug 3, 2017

Working Remotely Using VICIdial

With the flexibility of VICIdial, your agents can work from almost anywhere they want. As long as they have a computer, a phone or headset and they an internet connection, agents can work from a central call centre or even at home. We have customers that have hundreds of home-...

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3 min read • Aug 3, 2017

Scheduled Call-backs On VICIdial: Anyone and Agent-Only

      When it comes to customer support, you want a full solution that can help your reps minimize the call handling time and response time. This means you need to aim for a solution that offers a calling option, contact import, and export option along with a ca...

2 min read • Aug 3, 2017

VICIdial Integrated Call Recording

VICIdial comes with Full Featured Call Recording built in. With this, you are able to automatically record all call being received by the agents or allow the agents control over when they can start or stop recording calls. You can also record incoming calls as they come in to ...

2 min read • Aug 3, 2017

VICIdial Three-Way Calling within the Agent Screen

An agent can make a call to a third-party while he/she is on another phone call with a client in the agent screen and they can all conference together with the client the agent was talking to. This call to a third-party can be made with the current client live on the line or o...