When it comes to customer support, you want a full solution that can help your reps minimize the call handling time and response time. This means you need to aim for a solution that offers a calling option, contact import, and export option along with a call back option. There are so many open-source, cloud-based contact center solutions that you can use but so far VICIdial offers the best service. With the help of VICIdial, you can help your business grow to its true potential. From small start-up-based call centers to some big sharks, VICIdial is suitable for all.
If you are looking for an easy way to schedule callbacks via VICIdial, here is how you can do it:
Agents are able to schedule a call-back with a client and either allow any other agent to take the call-back or reserve the call-back for themselves when the scheduled time comes.
There is a flash notification on the agent screen for the Agent-Only call-backs, to inform them that their call-backs have activated so they can call the clients back.
On the other hand, in the Anyone call-backs, once the scheduled date and time arrives, the calls will be automatically placed then directed available agents.
There are admin settings that enable to prevent an agent from placing a call-back too soon as well as settings that prevent an agent from setting-up the call-back too soon.
Apart from that, there are some admin tools that enable reassigning of Agent-Only call-backs to a different agent or change them to Anyone call-backs.
What kind of businesses should use VICIdial
- VICIdial is used by companies that need software for inbound customer service especially if they need to make regular sales call.
- VICIdial is also used by hospitals for follow-ups and post-checkout calls to the client
- Companies who conduct social club broadcasting for their members also use it.
- In the health sector, it is also used for patient contact management by the doctors
- VICIdial is also used for political polling
- VICIdial is ideal for Emergency repose facilities
- Crisis hotlines and rehabilitation can also use cloud-based contact center solutions
- Small, medium and big sales companies can also use VICIdial.
If you need further information on how the scheduled call-backs on VICIdial work, don’t hesitate to contact us.