Jalal Miah - XINIX

What is a Softphone and How to Improve Employees’ Productivity Through Softphones?

In this digital world, flexible and virtual communications solutions become more important. Softphone systems are amongst the leading business communications. Although, the term ‘softphone systems’ is replaced by unified communications however most people still use softphone system while referring to online software  for audio phone service. Usually, softphones offer internet-based calling with added features. It … Continued

How to Improve Customer Experience through SIP Trunk?

Switching to new technology is not easy for any company. A business has to take software and hardware costs into account and their compatibility with the current systems as well. In addition, most companies end up training their employees on the latest system. Luckily, switching from PSTN to VoIP is nearly seamless for companies. As … Continued

Is the Future of Business Communications in the “Cloud”?

Despite the several modes of business communications available today, a modernistic and digitized business phone system remains the core hub for businesses, big or small. Restaurants, hospitals, clinics, and even retail shops require a central phone with multiple lines or extensions to take calls from their clientele or customers. With the growing popularity of VoIP, … Continued

Constant Growth of the Mobile VoIP Market to Watch Out

Market Research Future (MRFR) conducted a recent research report about the growth of the global mobile VoIP market. It also indicated that this specific market will reach $58.21 billion by 2025 at the compound annual growth rate of 12.2 percent. In addition, the international mobile VoIP market is driven by a great penetration of the … Continued

Why CRM Integration is Important for Your Business

In this digital era, customers anticipate a seamless experience irrespective of the channels used to conduct business. To attain a competitive advantage, your company should render customers with various communication options, for instance, email, social platforms, phone, and instant messaging. In addition, employees also require quick access to comprehensive customer information to allow your staff … Continued

Four Best Ways to Leverage AI in Customer Service

Every business has the same mantra that the customer always comes first. Likewise, artificial intelligence (AI) is making an ultimate difference to businesses regarding customer service. It saves them time and money for companies by refining the customer relationship and engagement. As a consequence, AI leads to a better brand reputation and customer loyalty. Staff … Continued

Future of IoT & its Impact on the Telecom Industry

The Telecom Industry is amongst the leading users of swiftly evolving and creating Internet of Things (IoT) technologies. In addition, the projection shows that around 4.15 billion IoT devices will connect to cellular networks worldwide by 2024. Hence, it leads to a variety of opportunities for telecom operators. IoT Opportunities Telecommunication organizations capitalize on the … Continued