Advanced encryption of data is available from the web browser of your agent, all the way up to the data storage back-end in our secure hosting facilities. We utilize NIST-approved, cutting-edge encryption algorithms to ensure the safety of your data. You are also allowed to send your clients to a to a secure IVR for … Continued
Audio Soundboards enable a human agent to play only some selected recordings of audio, like contractual or legal disclaimers. Moreover, soundboard setups that are much more complex, they can substitute an agent speaking to a client completely. We have successfully tested the control of the Audio Soundboard in VICIdial with more than one hundred recordings … Continued
VICIhost already enables us to archive the recordings of your agent calls into our internal storage servers. However, in case you also need us to transfer them to your FTP account simultaneously, we can also set it up for you. In addition, we also set up processes that will export and FTP on particular agent … Continued
There is a Quality Control module that is built into VICIdial which allows your supervising and Quality Control workforce to review and code phone calls after the agents are through with them. The Quality Control module enables a review of the voice call recordings and also editing of the client’s records for special Quality Control … Continued
We have some VICIhost customers who use their VICIhost system as their office PBX. VICIhost provides you with a complete PBX package with all the features you expect to find in PBX, for instance; call queues, IVRs, incoming call routing, voicemail and using your SIP hard phones. Moreover, you will have an extra advantage of … Continued
VICIhost comes with the developers and the maintenance team of the VICIdial Contact Centre Suite, always eager to give you a hand in configuring and managing your VICIdial system. The moment you sign up with VICIhost, you are allowed access to the VICIdial Manager and Agent manual together with five hours of technical support to … Continued
We have published all our charges right on our Features Page, we never throw in lots of additional hidden charges and we don’t Nickle and dime our customers. We include the majority of our features at no additional cost. If you want to have incoming phone numbers, we can give them to you at an … Continued
We base our normal uptime guarantee off a fifteen-hour workday, from 9:00 am to 12:00 am GMT -5. However, we also have some VICIhost clients who operate all day, all night, in every day of the week (24/7). Thu, we can also customize a system that will enable you to run smoothly on a 24/7 … Continued
At one time, one of our VICIhost clients had a peak of more than 500 logged in handling telephone calls. We also have another who regularly placed more than one million outgoing phone calls every day, We are able to set up a VICIhost server cluster for handling just about any magnitude of call load … Continued
Giving every customer their dedicated dialling server hardware, is one other way that VICIhost uses to guarantee quality. We do not utilize virtual machines and all your dialling will only be sued for phone calls handling. We offload the database and web functions so as to separate huge servers that are set up to handle … Continued
