Advanced encryption of data is available from the web browser of your agent, all the way up to the data storage back-end in our secure hosting facilities. We utilize NIST-approved, cutting-edge encryption algorithms to ensure the safety of your data.
You are also allowed to send your clients to a to a secure IVR for the collection of sensitive info such as credit card numbers so that you can shield that info from the agents even though you still let them take the orders of clients.
You can as well hide all o some of the clients’ sensitive data fields such as payment information from your agents.
Apart from that, we also provide an encrypted audio recording of phone calls so that your company can stay compliant to a lot of the required security regulations in the industry.
Below is a complete list of the security encryption enhancements that we provide on VICIhost.
- Encryption of audio recordings of phone calls
- Encryption of the database storage of the custom field data
- Allow agents to send clients to an IVR for inputting of sensitive data
- Masked sensitive custom field data from both the managerial workforce and the agents
- SSL encryption(https) of the data transport and agent screen interface.
If you want to find out more about how or advanced VICIhost encryption of data works, don’t hesitate to contact us.