You can tie toll-free, local and international phone numbers to your VICIhost account. We can provide you with incoming numbers from our inventory or assign new numbers from our carrier affiliates. You will be able to use a different incoming phone carrier or import your current numbers from a different carrier on your VICIhost system. … Continued
With VICIdial, you will have all the tools that you require to stay compliant with the specific regulations in the countries that you make your calls to. In Canada, you must stay compliant with both the FCC and FTC calling regulations for call abandon, caller ID, dropped calls and cell phone filtering features. In the … Continued
Let your call agents handle incoming and outgoing calls as well as incoming website and email customer chat altogether in the same internet-based agent interface. VICIdial was created with integrated contact management in mind, thus, it eliminates the need for agents to keep logging in and out in order to change from incoming to outgoing. … Continued
A PBX and/or a Dailer system is essentially the backbone of any calling centre, or honestly any business for that matter. In case any of these crucial systems were to fail for any amount of time, it could be awfully disastrous and costly for the period of that outage. Our specialized team of certified engineers … Continued
Receiving cold calls from unwanted businesses has so far been one of the biggest issues for the customers. With so many different people reaching out to file complaints, the federal government in 2005 introduced the DNC list. With the help of the DNC list, you can register your number that will block you from all … Continued
In the United States Of America, the Telephone Consumer Protection Act of 1991 (TCPA) specifically averts texts or calls to cell-phones from systems that are capable of ‘auto-dialling’. Hence, ‘Auto-dialling’ has been well-defined as the ability to store the details of a phone number and make a phone call. As a result of this particular … Continued
VICIdial’s agent screen is available in sixteen different languages: English French German Spanish Italian Greek Danish Japanese Traditional Chinese Brazilian Portuguese Portuguese Polish Swedish Dutch Russian Slovak The admin screen of VICIdial is available in 7 languages. English French German Spanish Italian Greek Brazilian Portuguese VICIdial not only allows you to use any of the … Continued
From the Admin site you are allowed to configure multi-level Interactive Voice Responses (IVRs) that have numerous end-points(in hundreds) , with time-dependent features, and you can even log the available client IVRs. We have also assisted customers to integrate with their core systems for building dynamic IVRs that are able to provide information based on … Continued
VICIhost is able to integrate with a range of other well-known CRM systems, to provide you with an all-in-one that is tied into the back-end of your client management systems. Below are some of the CRM integration systems that we presently integrate with: LessAnnoyingCRM Zendesk Salesforce.com Zoho Vtiger Pipedrive Insightly Teamsupport In addition, if your … Continued
We have an Agent Scripting utility which lets you insert the fields of your client data into your script so that you can have a seamless presentation for the clients. Apart from that, you can instead utilize your web page in the Agent Scripting screen, and you can immediately pass the client variables to your … Continued
