Vicidial Support Packages - XINIX

Vicidial Support Packages

Vicidial Support – Hourly, Monthly and Premium

We are dedicated to providing support for Vicidial 24/7. Our engineering team consistently monitors calls from our customer care centres in order to make the necessary changes for them. Because of that, our workforce is exceptionally skilled at identifying and fixing Vicidial problems. Whether you require help with getting three-way transfers to start working, setting up your campaign or provisioning an SIP trunk, we are always ready to assist you swiftly and with the highest professional standards

We can assist you with firewalls, networking and installations, which in fact, are all part of our services in Vicidial Support. Moreover, we are equipped with wide-ranging knowledge on the database structure and we have lots of experience in the correction of errors of data loading. We often carry out CRM integration for our clients, making sure that the hotkey providers are transmitting calls and data to their clients.

In Summary, our Vicidial Support Services include:

  • Announcements
  • Time sensitive audits
  • Agent Configuration
  • Compliance Audits
  • Network ad Firewall
  • Campaign Configuration
  • Time-based routing
  • General Fault Finding
  • Installation of Updates
  • 3-Way Transfers
  • Opener and Closer Campaigns
  • Provisioning of SIP trunk

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