Quality Control Module - XINIX

There is a Quality Control module that is built into VICIdial which allows your supervising and Quality Control workforce to review and code phone calls after the agents are through with them.

The Quality Control module enables a review of the voice call recordings and also editing of the client’s records for special Quality Control status codes to either PASS or FAIL a phone call after reviewing.

Please contact us if you want to find out more information about our QC module.

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