We have an Agent Scripting utility which lets you insert the fields of your client data into your script so that you can have a seamless presentation for the clients.
Apart from that, you can instead utilise your web page in the Agent Scripting screen, and you can immediately pass the client variables to your system the moment the agent is presented with a call.
If you want to know more about the VICIhost Agent Scripting, don’t hesitate to contact us.
