Xinix Number Porting Form - XINIX

XINIX Porting Form

Thank you for choosing to port your telephone number(s) to Xinix

As an Ofcom registered telecoms network, we can port telephone numbers in from all major UK providers.

Please fill in the following details and a member of our customer services team will contact you within working hours (UK Mon-Fri, 9am-5pm) to complete this process.

After submitting this form we will raise a support ticket via email and will ask you to provide us with a recent copy of a bill/account screenshot for the number(s) that you wish to port in to us. Β This must match the details given.

Depending on the losing provider, we may also require a Letter Of Authority (LOA) on headed paper, an example of which we can provide.

Number Porting normally takes between 5 – 14 days to complete.

If your telephone number has previously been ported then we will need to know about this as we will need to approach the original provider for the porting request.

DO NOT CANCEL YOUR ACCOUNT OR GIVE NOTICE TO YOUR PROVIDER – If you give cancellation notice to your current provider then the porting request will fail, and subsequent requests will incur a charge. Β The account will normally cancel automatically once the port has completed, however if this does not happen then it is your responsibility to arrange any cancellation past the point at which the number lands on our network.

Free number porting does not include any costs charged by the losing provider.

    When a number has previously been ported from another provider then we will need some additional information to process the porting request.

    Do you have broadband on the line?

    If you have broadband on the line then you will loose the broadband when your number successfully ports to us.
    In this even we suggest that you have a second broadband line in place ready for when this one ceases.