iConnect CRM Integration

iConnect CRM Integration

At iCONNECT we help you create unmatched customer experience through simple & low-cost yet strong technology platforms leading to the genesis of completely new and innovative business models.

System Characteristics

Application Information:

Manufacturer: iConnect Group
Application: iConnect
Market: General CRM

Other Information:

Operating System: Windows
Installation Options: Mandatory remote installation required.
Product: Go Integrator sipdesk

Integration Type

Client Add-in

Add-in Classification

Controlled

Product/License Type

Unite

Supported Features (related to latest supported release)
Address book search
Caller details preview
Manual screen pop:
Click to dial via Sipdesk Integrator:
Additional features:
Click to dial via Go Integrator:
Auto Screen Pop
Manual call activity logging:
Add contact:
Integration with Notes:

Notes / Advisories

Screen popping not supported.  Preview Caller window displays Callers Full Name, Location, Service order number and ID number.

If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.

References

  1. iConnect (Product Website)

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