We base our normal uptime guarantee off a fifteen-hour workday, from 9:00 am to 12:00 am GMT -5. However, we also have some VICIhost clients who operate all day, all night, in every day of the week (24/7). Thu, we can also customize a system that will enable you to run smoothly on a 24/7 basis and still enable us to give your VICIhost system some servicing.
In case we ever experience a catastrophic hardware failure at any of our facilities for hosting, that leads to a long down time, we provide a maintenance credit that is proportional to the period that our systems were not available, with respect to your monthly charges.
Please contact us for more details on our uptime guarantee.
