customer service – XINIX

How to Eliminate Bad Customer Experience in the Telecom Industry

Customer service experience has always played an important role in the success and growth of any business. However, its importance is measured through a consistent increase in revenue. Hence, no company can afford to undervalue the significance of a good customer experience. Such an excitable competitive business era shows the impact of bad customer service … Continued

Four Best Ways to Leverage AI in Customer Service

Every business has the same mantra that the customer always comes first. Likewise, artificial intelligence (AI) is making an ultimate difference to businesses regarding customer service. It saves them time and money for companies by refining the customer relationship and engagement. As a consequence, AI leads to a better brand reputation and customer loyalty. Staff … Continued