customer experience – XINIX

How to Eliminate Bad Customer Experience in the Telecom Industry

Customer service experience has always played an important role in the success and growth of any business. However, its importance is measured through a consistent increase in revenue. Hence, no company can afford to undervalue the significance of a good customer experience. Such an excitable competitive business era shows the impact of bad customer service … Continued

How to Improve Customer Experience through SIP Trunk?

Switching to new technology is not easy for any company. A business has to take software and hardware costs into account and their compatibility with the current systems as well. In addition, most companies end up training their employees on the latest system. Luckily, switching from PSTN to VoIP is nearly seamless for companies. As … Continued