Internet

A customer relationship management system is the core of every company. Stated as a simple software where you can make customer invoices, it has evolved into something that helps you handle everything in one place. Reducing the handling time and providing easy access to all da...

In this digital era, customers anticipate a seamless experience irrespective of the channels used to conduct business. To attain a competitive advantage, your company should render customers with various communication options, for instance, email, social platforms, phone, and ...

Every business has the same mantra that the customer always comes first. Likewise, artificial intelligence (AI) is making an ultimate difference to businesses regarding customer service. It saves them time and money for companies by refining the customer relationship and engag...

Customer experience and relationship management are always at the center of business VoIP. Satisfying the existing customers gives the companies a better return than having to look for new customers. In 2015, CRM software grew to $26.3 billion, and it is rapidly increasing, pa...

With Rock-Solid Email Protection you can enjoy the following: 1. Unlimited Broadband No usage limits for your broadband services. You can browse and download 24/7. 2. Archiving of Emails Tamper proof long term security for the emails of your clients. 3. Spam & Virus Protec...

As home users and businesses stop using traditional analog telephone services, to adopt VoIP (Voice Over Internet Protocol), one of the main challenges becomes the allocation of the adequate amount if bandwidth to your Internet telephone service. What amount of your current ba...

How Important is Networking? Through the years, we have provided our services to several call centres. From our experience, there are two main underlying causes of problems; the quality of the internet connectivity and networking. Without a doubt, if you don’t take you time to...

Do you want to increase the productivity of your call centre? Are you worried that your leads are not being called as frequently as they should? Are you not able to see clearly what your sales people are doing and have lost the productivity of your business? Have you lost inte...

The Quality of Service (QoS) is a crucial subject in the implementation of VoIP. The main concern is how to provide assurance that packet traffic for a media connection such as voice will not experience delays or drops as a result of interference from other traffic that is of ...